Question 1

How many upgrades can I have?

Accepted Answer

All of them

Question 2

What are the full terms?

Accepted Answer

something something test test

Question 3

How do I file a claim?

Accepted Answer

Question 4

What happens if I return my product?

Accepted Answer

Question 5

How many swatched can I order?

Accepted Answer

You can order as many swatches as you'd like, but only the first 5 are free.

Question 6

Are the swatches the same material?

Accepted Answer

yes

they match the couch materials

more information at this link

Question 7

Can I customize the size and layout of this product?

Accepted Answer

Yes! Our modular design lets you choose the right size, shape, and configuration for your space.

Question 8

Can I customize the size and layout of this product?

Accepted Answer

Yes you can by adding components

Question 9

Are chaise and L-shaped sectionals reversible?

Accepted Answer

Yes — both chaise and L-shaped configurations are fully reversible. You can set them up on either the left or right side and change it later if your space or layout needs evolve.

Question 10

Can I add sections later?

Accepted Answer

Absolutely. You can expand or reconfigure your furniture over time by adding additional modules.

Question 11

Can I add an ottoman or throw pillows?

Accepted Answer

The base product includes the frame, cushions, and legs. You can customize your setup with add-ons like ottomans, pillows, and sleep kits in the Upgrades section above the Add to Cart button.

Question 12

What is the Sleep Kit?

Accepted Answer

The Nomad Sleep Kit is everything you need to sleep one person comfortably on the sofa, stuffed in a convenient storage bag. There’s a memory foam topper, a custom sheet set, a quilted blanket, a pillow and pillow case, and even an eye mask. It’ll fit over any three Range seat modules in a row, meaning you could double up and sleep two people on larger sectional configurations.

Question 13

Are replacement parts available?

Accepted Answer

Yes, replacement parts are available. Reach out to support@burrow.com for assistance.

Question 14

What is covered under the Mulberry warranty? Clarity on pet stains

Accepted Answer

Covers: All stains and spills. Accidental rips & tears, seam separation. Damage from liquid marks & rings. Chipped, dented and scratches surfaces. Burn and heat marks.

Question 15

Are there any fabric or wood certifications?

Accepted Answer

All fabric is Oeko Tex certfied.

Mercer Chaise