Question 1

How many upgrades can I have?

Accepted Answer

All of them

Question 2

What are the full terms?

Accepted Answer

something something test test

Question 3

How do I file a claim?

Accepted Answer

Question 4

What happens if I return my product?

Accepted Answer

Question 5

How many swatched can I order?

Accepted Answer

You can order as many swatches as you'd like, but only the first 5 are free.

Question 6

Are the swatches the same material?

Accepted Answer

yes

they match the couch materials

more information at this link

Question 7

Can I customize the size and layout of this product?

Accepted Answer

Yes! Our modular design lets you choose the right size, shape, and configuration for your space.

Question 8

Can I customize the size and layout of this product?

Accepted Answer

Yes you can by adding components

Question 9

Are chaise and L-shaped sectionals reversible?

Accepted Answer

Yes — both chaise and L-shaped configurations are fully reversible. You can set them up on either the left or right side and change it later if your space or layout needs evolve.

Question 10

Can I add sections later?

Accepted Answer

Absolutely. You can expand or reconfigure your furniture over time by adding additional modules.

Question 11

Can I add an ottoman or throw pillows?

Accepted Answer

The base product includes the frame, cushions, and legs. You can customize your setup with add-ons like ottomans, pillows, and sleep kits in the Upgrades section above the Add to Cart button.

Question 12

What is the Sleep Kit?

Accepted Answer

The Nomad Sleep Kit is everything you need to sleep one person comfortably on the sofa, stuffed in a convenient storage bag. There’s a memory foam topper, a custom sheet set, a quilted blanket, a pillow and pillow case, and even an eye mask. It’ll fit over any three Range seat modules in a row, meaning you could double up and sleep two people on larger sectional configurations.

Question 13

Are replacement parts available?

Accepted Answer

Yes, replacement parts are available. Reach out to support@burrow.com for assistance.

Question 14

What is covered under the Mulberry warranty? Clarity on pet stains

Accepted Answer

Covers: All stains and spills. Accidental rips & tears, seam separation. Damage from liquid marks & rings. Chipped, dented and scratches surfaces. Burn and heat marks.

Question 15

Are there any fabric or wood certifications?

Accepted Answer

All fabric is Oeko Tex certfied.

Question 16

How does Nomad's modular design work?

Accepted Answer

Nomad is built from individual modules, so you can add or rearrange seats, swap arm styles, or extend your layout over time. Pieces connect without tools. Chaise and L-shaped configurations are reversible, so you can set them up on either side and switch later.

Question 17

What arm styles does Nomad come in?

Accepted Answer

Nomad comes in two arm styles: Block and Slope. Arm styles can be swapped later if you want a different look.

Question 18

What leg finishes are available, and can I buy replacement legs?

Accepted Answer

Nomad legs come in six finishes: Walnut, Oak, and Ebony wood, or Black, Chrome, and Brass metal. Replacement parts are available for purchase. Contact us at support@burrow.com or visit a showroom for help.

Question 19

Can Nomad work as a sleeper?

Accepted Answer

Yes, with the Nomad Sleep Kit: a memory foam topper, custom sheet set, quilted blanket, pillow and pillowcase, and an eye mask in a storage bag. It fits over any three Nomad seat modules in a row, so larger sectionals can sleep two.

Question 20

How is Nomad delivered and set up?

Accepted Answer

Nomad ships in boxes: generally one more box than the number of seats, plus boxes for an ottoman or chaise. A 3-seat sofa with an ottoman arrives in 5 boxes. Each box weighs around 40 pounds and fits through just about any door, and the pieces connect without tools.

Question 21

Is Nomad a good fit for homes with pets and kids?

Accepted Answer

Nomad's performance fabrics are stain-resistant and PFAS-free, and all fabric is Oeko-Tex certified. Cushions are CertiPUR-US certified. You can also add Mulberry protection, which covers stains and spills, accidental rips and tears, and more.

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